Rusty Rooster Metal Return & Refund Policy
Effective September 5, 2026
These terms apply to purchases made on or after the effective date. Earlier purchases are governed by the policy in effect when the order was placed.
We want you to be satisfied with your purchase. Because many of our products are made to order, personalized, or custom-made, please carefully review the product description, dimensions, color, finish, and personalization before placing your order.
Returns on Non-Personalized Items
Eligible non-personalized items may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, in its original condition, and must not have been installed, altered, modified, or damaged.
Please contact Rusty Rooster Metal before returning an item. Unauthorized returns may not be accepted.
Restocking Fee
Approved returns of standard, non-personalized made-to-order products are subject to a 20% restocking fee.
This fee helps cover material, production, packaging, and payment-processing costs already incurred.
The restocking fee does not apply when Rusty Rooster Metal confirms that an item arrived damaged, defective, or incorrect.
Return Shipping
For returns that are not the result of an error by Rusty Rooster Metal, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and packing the item securely. Rusty Rooster Metal is not responsible for returned packages that are lost or damaged in transit.
Items damaged because of inadequate return packaging may not qualify for a refund.
Original Shipping Costs
Original shipping costs are non-refundable.
If you paid a shipping charge when placing your order, that shipping charge will not be included in your refund.
If your order received free shipping, the actual outbound shipping cost paid by Rusty Rooster Metal to ship the original order will be deducted from your merchandise refund.
This deduction is separate from the 20% restocking fee.
Personalized and Custom Products
Personalized, customized, and custom-made products are final sale and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or Rusty Rooster Metal made an error when producing the order.
Please carefully check names, dates, numbers, spelling, sizes, colors, finishes, and all other personalization before placing your order.
Customer-entered spelling, date, number, size, color, or personalization errors are not considered manufacturing defects.
Please Check Product Dimensions
Please review the listed dimensions and measure your space before ordering.
Lifestyle photographs are intended to demonstrate how a product may look in a setting. Products can appear larger or smaller in photographs depending on the room, furniture, camera angle, and display.
Receiving an item and deciding that it is larger or smaller than expected does not make the product defective when it matches the dimensions stated on the product page.
Eligible non-personalized items returned because of size preference are subject to this return policy, including the 20% restocking fee, return shipping costs, and applicable original outbound shipping costs.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact Rusty Rooster Metal within 48 hours of delivery.
Please include your order number and clear photographs of:
Do not return the item before contacting us.
Please retain the item and all packaging while we review the claim.
If Rusty Rooster Metal confirms that the item arrived damaged, defective, or incorrect, we will provide an appropriate replacement, remake, or refund and cover applicable shipping costs.
Refunds
Approved refunds are processed within 5 business days after the returned merchandise has been received and inspected.
For an approved non-defective return, the refund will be calculated as follows:
Eligible merchandise price
− 20% restocking fee
− applicable original outbound shipping cost
= refund amount
Return shipping paid by the customer is not reimbursed.
If you originally paid a separate shipping charge at checkout, that charge is non-refundable and is not included in the merchandise refund.
Refunds are issued to the original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.
Before You Order
Please review the product description, dimensions, finish, color, and personalization carefully before completing your purchase.
By placing an order with Rusty Rooster Metal, you acknowledge and agree to the applicable return and refund terms above.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Contact Us
Contact us before returning an item:
Email: sales@rustyroostermetal.com
Please include your order number in your message.
It’s always a good sign with Rusty Rooster Metal.
