Rusty Rooster Metal Return & Refund Policy
Effective September 5, 2026. These terms apply to purchases made on or after this date. Earlier purchases are governed by the policy in effect when the order was placed.
Because many of our products are made to order, personalized, or custom-made, please carefully review the product description, dimensions, color, finish, and personalization before placing your order.
Returns on Non-Personalized Items
Eligible non-personalized items may be returned within 14 days of delivery.
To qualify, the item must be unused, in its original condition, and must not have been installed, altered, modified, or damaged.
Please contact Rusty Rooster Metal before returning an item. Unauthorized returns may not be accepted.
Restocking Fee
Approved returns of standard, non-personalized made-to-order products are subject to a 20% restocking fee. This fee helps cover the material, production, packaging, and payment-processing costs already incurred to make the item.
The restocking fee does not apply when Rusty Rooster Metal confirms that an item arrived damaged, defective, or incorrect.
Return Shipping
For returns that are not the result of an error by Rusty Rooster Metal, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and packing the item securely. Rusty Rooster Metal is not responsible for returned packages that are lost or damaged in transit. Items damaged because of inadequate return packaging may not qualify for a refund.
Original Shipping Costs
Original shipping costs are non-refundable.
If you paid a shipping charge when placing your order, that shipping charge will not be included in your refund.
If your order received free shipping, the actual outbound shipping cost paid by Rusty Rooster Metal to ship the original order will be deducted from the merchandise refund.
Personalized & Custom Products
Personalized, customized, and custom-made products are final sale and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or Rusty Rooster Metal made an error when producing the order.
Please carefully check names, dates, numbers, spelling, sizes, colors, finishes, and other personalization before placing your order. Customer-entered errors are not manufacturing defects.
Please Check Product Dimensions
Please review the listed dimensions and measure your space before ordering.
Lifestyle photos demonstrate how a product may look in a setting. Products can appear larger or smaller in photographs depending on the room, furniture, camera angle, and display.
Receiving an item and deciding it is larger or smaller than expected does not make the product defective when it matches the dimensions stated on the product page.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact Rusty Rooster Metal within 48 hours of delivery and provide your order number plus clear photos of the product, packaging, box, and shipping label.
Do not return the item before contacting us.
If Rusty Rooster Metal confirms the issue, we will provide an appropriate replacement, remake, or refund and cover applicable shipping costs.
Refunds
Approved refunds are processed within 5 business days after the returned merchandise has been received and inspected.
For an approved non-defective return, the refund is calculated as follows:
Eligible merchandise price
− 20% restocking fee
− applicable original outbound shipping cost
= refund amount
Return shipping paid by the customer is not reimbursed. Refunds are issued to the original payment method. Your bank or card provider may require additional time before the refund appears.
Contact Us
Email sales@rustyroostermetal.com with your order number before returning an item.
It’s always a good sign with Rusty Rooster Metal.
