While we do everything in our power to make your order to perfection, sometimes things just happen. We're committed to making your experience with Rusty Rooster Fabrication & Design so fabulous that you'll want to come back for more and bring your friends along too. As such, we've created the most generous return policy in the industry.
Step 1: Let Us Know
If you find there is a problem with your order once it arrives, let us know immediately by reaching us at 1-918-290-9113 or via email at sales@rustyroostermetal.com
Step 2: Fix the Problem
If the mistake is something we messed up, we'll get your order recut and shipped out to you at no cost and within our standard production time.
1. If it was a mistake on your end, you can request to return your order by following the terms or not, it is your decision.
- Providing a return label & shipping the product back to us is your responsibility Please include the original packing slip in your return (You can ship it back using whatever carrier you prefer).
- Once we get it, we'll refund 30% of the order subtotal or provide you the discount code to get 50% off for the new purchase.
We must receive your order within 30 days of your first contact with our customer service team about the issue.
Please address your shipment to our warehouse:
Rusty Rooster Fabrication & Design {YOUR ORDER NUMBER}
1416 W.1st ST
Sulphur, OK 73086
Exclusions
Any issues that happen after you successfully receive the sign including installation or additional modifications are not covered under our return policy. We're sorry, but paid design services cannot be refunded.
At Rusty Rooster Fabrication & Design, we strive to provide our customers with the best possible experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department.